Frequently Asked Questions
A: Yes. Putter repair can remove surface damage, reset sole weights, and adjust lie and loft for a better feel. It’s a practical way to keep your favorite club performing well.
A: Premium putter refurbishing involves expert polishing, durable finishes, and precision checks. The result is a refined finish that enhances appearance, feel, and consistency on every stroke.
A: You will know it’s time for putter refinishing when the finish dulls, rust forms, or feel changes. Refinishing restores smooth roll, sharp looks, and lasting performance.
A: Yes. Quality putter restoration improves face texture and alignment, helping the ball roll smoother and truer across the green with better distance control.
A: The best time for putter refurbishment is during the offseason or winter. That way, you’ll start spring with a fresh, high-performing club ready for play.
A: All of our pricing is up front and can be found here or on our order form. Pricing starts at $159 and includes removing the club head, buffing, polishing, application of finish paint fill, and re-assembling the putter to the client’s specifications. To get an idea as to what you want, we highly recommend filling out our order form with that idea and referencing the pricing as you go along.
A: No, there is no discount for putter heads sent in without the shaft.
A: In an effort to keep pricing affordable for all clients, there are no discounts for PGA members. The price is congruent with the published pricing sheet for all clients.
A: Yes, even new putters have prep work, and the pricing is flat for all clients.
A: No, we are not affiliated in any way with Titleist/Scotty Cameron and do not have their grips, weights, shaft bands, head covers, or trademarked stamps.
A: For most putters, we mostly leave the face alone in regards to buffing/polishing to preserve pre-existing milling on the face. This being said, we recommend re-milling it for restoration purposes if there are nicks/dents that you would like removed. Outside of restoration purposes, normal depth milling will remove most dents and scratches and leave a light milling pattern, while deep milling (which also removes dents) will change the feel towards the softer side. You can also have us evaluate the putter and recommend a re-mill upon check-in. Simply ask for it in the custom notes section of the order form for putter customization.
A: We do our best to keep the site up to date at all times. If you do not see a particular service or component option, send an inquiry to sales@putterlounge.com.
A: Generally not, with limited exceptions on stainless steel putters, depending on the location of the stamps or engravings. Contact us for your specific request.
A: Putter Lounge can not control how the putter is used or cared for after we ship it to the customer. There is no warranty on any finishes we provide because of this. It is the responsibility of the owner of the putter to use a head cover, keep the putter head dry when not in use, and we also recommend utilizing baby oil on carbon steel putter finishes (Black Oxide, Indigo, Fuel, Whiskey) periodically to preserve the finish and mitigate against moisture. Black oxide is a chemical that provides mild corrosion resistance and does not cause rust. If a putter rusts, it is because it was exposed to moisture for a prolonged period of time. Putter Lounge is not responsible for putters that rust after our finishes are applied.
A: At this time, there is no option to add weight to your putter. Also, we do not stock any replacement weights.
A: Shipping your putter to us is your responsibility. We recommend using USPS Priority Mail or UPS with Insurance. This typically costs in the range of $30 USD.
A: Yes, the removal and reassembly of your putter after customization is included in the base cost of $159. We will install your existing putter shaft after customization unless components are purchased or included with your putter. You can also send in a new grip with your order, and we would be glad to install it, also included in your base price.
A: Yes, we can expedite your order. Our standard turnaround time is 5–10 weeks, depending on the work, but expedited service may cost an additional fee. Please contact us to check availability.
A: Shipping starts at $35 for USPS Priority Mail or $20 UPS Ground. Additionally, we offer insured USPS Priority and UPS 2nd Day Air. For international shipments, we use USPS Express Mail International. We highly recommend insuring both shipments, as we cannot be held responsible for carrier issues.
A: The typical turnaround time is 6 to 10 weeks in the shop. We ask our clients to agree to 5–10 weeks because projects can take more time depending on the scope of work. Please understand, the turnaround time is “in-shop” time and does not account for shipping. We kindly ask that our clients understand this is an agreed-upon aspect of the customization at the conception of the order. Checking on the status of individual putters slows down all projects, as it is a distraction to the customization process. Stainless steel restorations can have a considerably shorter turnaround time due to no chemical work.
A: We kindly ask all of our clients to utilize our online order form. This will ensure the customization is completed to the highest degree of accuracy. You will have a copy of your customization request by email, and your payment will be processed at the end of the process. Also note that all of our clients need to agree to the terms and conditions found within the online order form.
A: A member of our staff will send an email confirmation within 24–48 hours of its arrival. If you have a tracking notification of when the package arrives, then you will know when we receive it. There is no need to call and check if your putter has arrived within the 24–48 hour time frame, as we need the time to check your project in the shop, evaluate the customization request, and input your information into our systems. We have members on staff to receive packages during business hours; please keep shipping tracking codes, and if it says delivered, we have it.
A: We will send an email along with the shipping information when your project is complete. Please allow 24 hours for the shipping labels to populate in the respective systems, as our postal providers pick up packages late in the afternoon.
A: The best way to request a change is to contact us at sales@putterlounge.com, with a clear instruction on what aspect you want to change. A member of the staff will respond with confirmation or a notification that the change has been noted and accepted, or alternatively, cannot be accommodated. Not all changes can be accommodated based on the timing of the request. Please understand that change requests can jeopardize the accuracy of your customization.
A: We extend re-seller pricing when re-sellers bring in 5 customizations or more per month. This is a threshold that has been established based on experience and careful consideration. Re-sellers will be credited the difference between standard pricing and re-seller pricing once the threshold has been reached. Reseller pricing is not honored until the thresholds are met. Please contact us through the website with your contact information for consideration.
A: We do not stock used or new putters waiting for customization. Also, we do not acquire putters on behalf of our clients. Putters need to be sent in for customization. If you purchase a putter on eBay and send it directly to us, please let us know in advance.
A: Yes, check out our own custom putters at Carbon (link to tab on top menu).
A: First off, make sure your putter has no plastic or soft inserts that would not hold up to any of our heat-applied finishes; exceptions can be made if it is removable. Next, determine the putter material to narrow down eligible finishes. All of our raw finishes are for steel putters, either carbon or stainless steel, while we have various restoration micro polymer finishes for other putters. If you are sending in a Scotty Cameron, you can simply fill out the order form, and when you select your series, it will give you applicable finishes for your putter. Past picking a finish, nearly any service offered on our order form is available to nearly any putter model. We highly recommend filling out a “Practice Order Form” for your putter to get ideas and pricing for your customization. The form is set up to walk through everything we offer while narrowing down finishes based on the material selected.
A: Contact us through the website. If you want to email pictures with your inquiry, email us at sales@putterlounge.com.